| Primary Photographic Documents |
| Drivers License (with photo) |
A license or permit issued under a law of a State or Territory or equivalent authority of a foreign country for the purpose of driving a vehicle that contains a photograph of the person in whose name the document is issued. |
| A passport issued by the Commonwealth (with photo) (this can be expired passport which has not been cancelled and was current within the preceeding 2 years) |
A passport issued by the Commonwealth. |
| A passport or similar document issued for the purpose of international travel (with photo) |
A passport or similar document issued for the purpose of international travel, that:
- contains a photograph and the signature of the person in whose name the document is issued;
- is issued by a foreign government, the United nations or an agency of the United Nations; and
- if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator.
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| Proof of Age Card (eg 18+ card) (with photo) |
A card issued under a law of a State or Territory for the purpose of providing the person's age which contains a photograph of the person in whose name the document is issued. |
| Passport (child under 18) (with photo) |
A passport issued by the Commonwealth.
A passport or similar document issued for the purpose of international travel, that:
- contains a photograph and the signature of the person in whose name the document is issued;
- is issued by a foreign government, the United nations or an agency of the United Nations; and
- if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator.
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| National identity card |
A national identity card issued for the purpose of identification, that:
- contains a photograph and the signature of the person in whose name the document is issued;
- is issued by a foreign government, the United Nations or an agency of the United Nations; and
- if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator.
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| Primary Non-photographic Documents |
| Birth certificate / Birth extract |
A birth certificate or birth extract issued by a State or Territory. |
| Birth Certificate issued by a foreign government |
A birth certificate issued by a foreign government, the United Nations or an agency of the United Nations that, if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator. |
| Birth certificate (child under 18) |
A birth certificate or birth extract issued by a State or Territor.
A birth certificate issued by a foreign government, the United Nations or an agency of the United Nations that, if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator. |
| Citizenship certificate |
A citizenship certificate issued by the Commonwealth. |
| Citizenship certificate issued by a foreign government |
A citizenship certificate issued by a foreign government that, if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator. |
| Citizen certificate (child under 18) |
A citizenship certificate issued by the Commonwealth.
A citizenship certificate issued by a foreign government that, if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator. |
| A pension card issued by Centrelink that entitles the person in whose name the card is issued, to financial benefits. |
A pension card issued by Centre link that entitles the person in whose name the card is issued, to financial benefits. |
| Drivers License (no photo) |
A license or permit issued under a law of a State or Territory or equivalent authority of a foreign country for the purpose of driving a vehicle. |
| A passport issued by the Commonwealth (no photo) (this can be expired passport which has not been cancelled and was current within the preceeding 2 years) |
A passport issued by the Commonwealth. |
| A passport or similar document issued for the purpose of international travel (no photo) |
A passport or similar document issued for the purpose of international travel, that:
- contains a signature of the person in whose name the document is issued;
- is issued by a foreign government , the United Nations or an agency of the United Nations and
- if it is written in a language that is not understood by the staff member/agent, is accompanied by an English translation prepared by an accredited translator.
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| Proof of Age Card (eg 18+ card) (no photo) |
A card issued under a law of a State or Territory for the purpose of providing the person's age which contains a photograph of the person in whose name the document is issued. |
| Community Leader Reference for Indigenous Australians |
A community leader includes:
- a person who is recognised by the members of the community to be a community elder or
- If there is an Aboriginal council that represents the community - an elected member of the council © A member of a Regional Council established under Section 92 of the Aboriginal and Torres Strait Islander Commission Act, 1989 or
- A member, or a member of the staff, of a local land council established under section 21 of the Aboriginal Land Rights (Northern Territory) Act 1676 or
- A member of the staff of "Indigenous Business Australia"
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| Secondary Documents |
| Rates notice (Latest Notice) |
A notice that:
- was issued to an individual by a local government body or utilities provider within the preceding three months;
- contains the name of the individual and his or her residential address; and
- records the provision of services by that local government body or utilities provider to that address or to that person.
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| One of telephone/gas/electricity accounts (Latest Account) |
A notice that:
- was issued to an individual by a local government body or utilities provider within the preceding three months;
- contains the name of the individual and his or her residential address; and
- records the provision of services by that local government body or utilities provider to that address or to that person.
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| Notice from School principal |
In relation to a person under the age of 18, a notice that:
- was issued to a person by a school principal within the preceding three months;
- contains the name of the person and his or her residential address; and
- records the period of time that the person attended at the school.
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| Letter of introduction/Centre link |
A notice that:
- was issued to an individual by the Commonwealth, a State or Territory within the preceding twelve months;
- contains the name of the individual and his or her residential address; and
- records the provision of financial benefits to the individual under a law of the Commonwealth, State or Territory (as the case may be).
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| Supplement entitlement notice (e.g. Austudy/Abstudy) |
A notice that:
- was issued to an individual by the Commonwealth, a State or Territory within the preceding twelve months;
- contains the name of the individual and his or her residential address; and
- records the provision of financial benefits to the individual under a law of the Commonwealth, State or Territory (as the case may be).
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| Other - Secondary Category - Free Text Field |
A notice that:
- was issued to an individual by the Commonwealth, a State or Territory within the preceding twelve months;
- contains the name of the individual and his or her residential address; and
- records the provision of financial benefits to the individual under a law of the Commonwealth, State or Territory (as the case may be).
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| ATO notice |
A notice that:
- was issued to an individual by the Australian Taxation Office within the preceding 12 months;
- contains the name of the individual and his or her residential address; and
- records a debt payable to or by the individual by or to (respectively) the Commonwealth under a Commonwealth law relating to taxation.
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| Other Acceptable Documents |
| Mortgage held by another institution |
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| The credit reference association of Australia |
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| Land titles office records |
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| Records of another financial institution |
Only accept one statement/record per financial institution. |
| Record/Statement from educational institution |
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| Deed poll/change of name certificate |
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| Marriage certificate |
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| Credit cards |
Only accept one credit card per financial institution. Must not be expired. |
| Seniors card |
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| Medicare card (Current) |
Must not be expired. |
| Motor vehicle registration papers |
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| Rental Agreement |
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| Records of a professional/trade association |
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| Written reference/another financial body |
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| Telephone directory/advice |
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| The electoral roll (within period of last 12 months) |
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| Proof of private health insurance card (Current) |
Must not be expired. |
| Other - Category 5 Documents - Free Text Field |
This documents must include Full name and Signatory of Customer. |
| Reference on letterhead from most recent Employer |
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